FAQs

FAQ – Craft Harbor

 

1. How long does shipping take?
Shipping within the USA usually takes 7 to 14 business days. For international orders, delivery may take 14 to 31 business days, depending on your location.

2. Do you offer international shipping?
Yes, we ship worldwide. Shipping times vary based on your country.

3. When will I receive my tracking number?
Tracking information will be uploaded as soon as possible after your order is processed. You will receive a tracking link via email.

4. How can I track my order?
You can track your order using the link provided in your shipping confirmation email or by visiting our Track Order page.

5. What is your return policy?
You can return items within 30 days of delivery. Items must be unused, in their original packaging, and include all original tags. Please contact us at richardt137@gmail.com to start the return process.

6. Can I cancel or change my order after placing it?
Orders are processed quickly to ensure fast shipping. If you need to cancel or make changes, please contact us immediately at richardt137@gmail.com. We cannot guarantee changes can be made after processing.

7. What if I received a damaged or incorrect item?
We're very sorry! Please email us with your order number and a photo of the issue. We’ll work quickly to resolve the problem.

8. Do you offer refunds?
Yes. Once your return is received and approved, we will issue a refund to your original payment method within 10 business days. Please allow time for your bank or payment provider to process it.

9. What payment methods do you accept?
We accept most major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods available at checkout.

10. Is my payment information secure?
Absolutely. All transactions are encrypted and processed through a secure payment gateway. We do not store your credit card information.

11. Do you offer gift cards or discount codes?
Occasionally, we offer promotions. Subscribe to our newsletter or follow us on social media to stay updated on current deals and codes.

12. How can I contact customer support?
You can reach us anytime at richardt137@gmail.com. We usually respond within 24 hours.

Still have questions? Don’t hesitate to contact us!